Contact Devon Water Restoration

What's safe to do before the crew shows up in Devon?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Devon?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Devon date from the 1940s to 1960s, and older plumbing changes what the crew checks first.
• If the furnace or water heater got wet.
• Anything the crew needs to get in, like a gate code or where to park.

It's fine to guess on any of these, and the crew will confirm the details on site.

What does the first visit look like?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Devon homes change a water call?

A lot of Devon was built in the 1940s to 1960s, when galvanized steel and early copper were common for supply lines. Typical houses here are ranch and mid century modern homes. Basements are the norm in this area, so the crew checks the foundation walls and the sump pit on most calls. Older Indianapolis neighborhoods are served by combined sewers, which can back up into basements during heavy storms. Being near Fall Creek and the White River means storm water and a high water table are part of the picture, so tell us if the water came from outside. Mature trees near the house make root problems in old sewer lines more likely. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Devon can call this number?

Homeowners in these parts of Devon use this page:

• Devon Hills · basements are common
• Devon Ridge · built mostly in the 1950s to 1960s, basements are common
• Lake Mallard Subdivision · built mostly in the 1940s to 1960s, most with basements
• Devon Woods · homes from the 1940s to 1960s, most with basements

We also take calls from nearby Brendonwood, Meridian-Kessler, Allisonville, Holliday Park, Meridian Hills, Rocky Ripple, Williams Creek and Spring Hill. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Devon and basement flooding.

What should you know before you call?